Employee Self Service FAQs

 

Please click on the desired questions provided below to see answers to the frequently asked questions on the Employee Self Service.

 

 

§  Is there any Training Video available for the Employee Self-Service procedures?

§  How do I access Employee Self-Service?

§  How can I create a user account if I don't have one?

§  How do I request a password reset?

§  How to View/Print Pay Slip?

§  How to View/Print past Pay Slips?

§  How to apply for a City Job Vacancy using Employee Self-Service?

§  Can we use Employee Self-Service to do online Open Enrollment Elections?

§  Can I update my Address and Phone Numbers using Employee Self-Service?

§  Whom do I contact if I have any problems during Employee Self Service user registration?

§  Whom do I contact if I have any questions about the information on the screens?

 

 

Is there any Training Video available for the Employee Self-Service procedures?

 

Yes. It can be accessed by clicking “Online Instructions (Video)” link on the Employee Self Service web page, and then clicking on “Employee Self Service” section.


How do I access Employee Self Service?

 

  • If you already have a user account, then

 

1.      Login with your username and password to City’s Employee Self Service, if you forgot your password, please click on "Forgot your password?" link to reset your password.

 

2.      Click on the ‘CMEM Employee Self Service’ link, and then click on your desired links such as ‘Personal Information’, ‘Payslip’ etc.

 

3.      Click on "Logout" at the end.

 

 

 

  • If you do not have a user account, then

 

1.      Open Register New User page by CLICKING HERE.

 

2.      Enter the requested information in "Register New User: Search Person" page:

 

3.      Click "Next" to go to "Register New User: Create User Name" page.

 

4.      Enter your desired User Name, password, and verify your password.

 

5.      Click "Next" to go to "Create User Name: Review" page.

 

6.      Review your user name, click on "Submit", and then click on "Logout".

 

7.      Once you have created a user account, login back, click on the ‘CMEM Employee Self Service’ link, and then click on your desired links such as ‘Personal Information’, ‘Payslip’ etc.

 

How do I request a password reset?

 

1.      Click on "Forgot your password?" link on login page.

 

2.      An email will be sent to your email address to verify the password reset.

 

3.      Click on "Approve" link on the email.

 

4.      Another email will be sent with your new temporary password.

 

5.      Login to Oracle using your username and temporary password.

 

6.      Enter new password along with the verification.

 

How to View/Save/Print Pay Slip?

1.      Login to your Employee Self Service.

2.      Click on "CMEM Employee Self Service > Payslip” link.

3.      Click on “Printer Friendly (PDF Format)” link to print the latest pay check.

4.      Click on “Save” to save the PDF file to your PC or click on “Open” to view the PDF file.

5.      Click on the Print icon or go to File à Print, to print a copy of your Pay Slip.

Note: Please note that your latest pay slip will be available for printing 1 day before the pay day.

 

How to View/Save/Print past Pay Slips?

1.      Login to your Employee Self Service.

2.      Click on "CMEM Employee Self Service > Payslip” link.

3.      Click on the desired pay period drop-down value from the “Choose a Payslip” list of values, and then click “Go” button.

4.      Click on “Printer Friendly (PDF Format)” link once the corresponding pay period’s payslip information is pulled, to print that pay check.

5.      Click on “Save” to save the PDF file to your PC or click on “Open” to view the PDF file.

6.      Click on the Print icon or go to File à Print, to print a copy of your Pay Slip.

How to apply for a City Job Vacancy using Employee Self-Service?

1.      Click on “Online Application” link, once you login to your Employee Self Service responsibility.

2.      Click on "My Account" in the blue bar at the top of the page on the left side under the City of Memphis seal.

 

3.      Make the desired changes to your application profile for all of the tabs that are applicable and save on each tab. For example in the Basic Details section, select either ‘Regular Employment’ or ‘Police Employment’ in the “Are you registering for?” section and answer all the application questions. You can upload your latest resume in the Resume section; enter your Previous Employment History/Skills/Education/License information in “Qualifications and Skills” tab, and recruitment preferences in “Preferences” tab. Please not that you will not be able to update your Address and Phone Numbers information over here, to update this information you need to contact your Division HR Liaison.

 

4.      Once you have updated your application profile, click on the “Jobs” Tab on the right side of the Online Application page.

 

5.      You can search for the available Job Vacancies based on the Keywords/Job Categories/Date Posted values and then click on “Go” button.

 

6.      You can click on the vacancy name link (e.g. 11-039) to know more about that particular position, and can click on “Apply Now” button or can directly click on the “Apply Now” icon in the Jobs Search page.

 

7.      You can modify your application profile information, review it, and then can click submit button to complete the application process. You can come back and check your application status at any point of time.

 

Can we use Employee Self-Service to do online Open Enrollment Elections?

 

Yes, Employee Self-Service can be used to do Open Enrollment Elections during the respective Open Enrollment window period, which is usually in the month of October. During the window period, “Benefits” Link in the “CMEM Employee Self Service” responsibility page will have “Update Benefits” button enabled so that employees and retirees can do changes to their Benefit plans and Dependent Coverage/Beneficiary designations. Employees will be able to print/save a confirmation statement once their elections are completed.

 

Once the Open Enrollment window is over, employees will only be able to view their enrollments and cannot make any changes. Please refer to Open Enrollment web page to download corresponding year’s Annual Enrollment brochures and related information.

 

Can I update my Address and Phone Numbers using Employee Self-Service?

 

No. All the Employees and Retirees will not be able to change their Addresses and Phone Numbers from Employee Self-Service. Instead, they should contact their Division HR Liaison to update their Address and Phone Numbers.

 

Whom do I contact if I have any problems during Employee Self Service user registration?

 

Please contact the Information Services - Technology Service Desk at service.desk@memphistn.gov if there are any problems during Employee Self Service user registration.

 

Whom do I contact if I have any questions about the information on the screens?

 

Employees should contact their Division HR/Payroll/Benefits Liaison if there are questions about the Employee HR/Payroll/Benefits information.